support@casena-store.com
We reply within 1 working day.
Telephone
+34 93 254 71 80
Monday to Friday, 09:00–17:00 CET.
Registered Address
FLOFUM, S.L.
Calle Parcerisa 13, Local 1
08014 Barcelona
Spain
Company details
Casena Store is operated by FLOFUM, S.L., a company registered in Spain.
| Legal entity | FLOFUM, S.L. |
|---|---|
| Trading name | Casena Store |
| Registered office | Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain |
| Tax ID (CIF) | B75621250 |
| support@casena-store.com | |
| Telephone | +34 93 254 71 80 |
Send us a message
Use the form below for order enquiries, stock questions, delivery updates or returns. Please include your order reference if you already have one. You will not be asked for payment details at any point — we take payment in cash on delivery only.
Complaints
If you are unhappy with how an order or enquiry was handled, write to support@casena-store.com with the subject line “Complaint” and your order reference. We acknowledge complaints within 2 working days and aim to resolve them within 14 days.
If you are an EU consumer and remain unsatisfied, you may contact your national consumer protection authority or an alternative dispute resolution body in your country of residence.