Who operates this website
Casena Store is an online retail website operated by FLOFUM, S.L.. All orders placed through this website are contracted with, fulfilled by and invoiced by FLOFUM, S.L. Casena Store is a trading name and is not a separate legal entity.
Company: FLOFUM, S.L.
Registered address: Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain
Tax ID (CIF): B75621250
Email: support@casena-store.com
Telephone: +34 93 254 71 80
What we sell
We sell practical equipment for the home, garden and workshop. Our range is deliberately narrow rather than exhaustive — we focus on a limited number of categories so that we can keep stock available and answer questions about the products properly.
- Floor care — robot vacuums, cordless stick vacuums, electric spin mops
- Deep cleaning — portable steam cleaners
- Home comfort — electric fireplace heaters
- Laundry — cordless steam irons
Product availability changes. If an item you have ordered is out of stock, we contact you before dispatch and you are free to cancel at no cost.
How we sell
We operate on a cash on delivery basis only. You place an order without paying anything. Our team confirms the order with you by telephone or email, the parcel is dispatched, and you pay the courier in cash when it arrives.
This means:
- We never ask for card numbers, bank details or advance payment.
- You can inspect the parcel before you pay for it.
- If you refuse the delivery, you owe us nothing.
We do not accept credit cards, debit cards, PayPal or bank transfers. If anyone contacts you claiming to be from Casena Store and asks for card details, it is not us — please report it to support@casena-store.com.
Where we deliver
We ship to addresses within the European Union. Delivery times and any applicable delivery charge are set out on our Shipping Policy page.
Your rights when buying from us
As an EU-based trader selling to consumers, we are bound by EU consumer protection law. In particular:
- You have a statutory right to withdraw from a distance purchase within 14 days without giving a reason. We voluntarily extend this to 30 days.
- Goods are covered by a two-year legal guarantee of conformity. If an item is faulty or not as described, you are entitled to repair, replacement or a refund.
- Full details are on our Returns & Refunds page and in our Terms of Service.
Talking to us
Customer enquiries are handled by email at support@casena-store.com. We aim to reply within one working day. Our full contact details, including postal address, are on the Contact page.
Complaints and dispute resolution
If something goes wrong, contact us first — most issues are resolved directly. If you are not satisfied with our response, EU consumers may refer the matter to their national consumer protection authority or use an alternative dispute resolution body in their country of residence.